FURtastic Mobile Dog Wash Policies

FURtastic Mobile Dog Wash aims to offer a positive and unrushed service for the dog. We will not rush. Dog behavior is unpredictable and we can only estimate how long a service will take. Clients are advised to ask upon arrival for an estimated completion time and not schedule other appointments close to the time of wash/groom booking. This is especially important for unfamiliar, first time dogs. 

Appointment times are approximate. Actual arrival time could be 30 minutes prior or 30 mins after the estimated appointment time. Appointment times may be delayed due to unforeseen circumstances. These could be but not limited to - traffic, weather conditions, mechanical breakdown, groomer injury, behavior of dogs in prior appointment. Dogs are unpredictable and when working with dogs unexpected things occur. We will not rush a service. The well being of the dog we are currently working with is our priority. If possible a text will be sent to the client advising of the time adjustment. Please advise when booking if the dog is nervous so extra time can be scheduled.

Upon arrival at your home FURtastic Mobile Dog Wash requires the client have ready -

1- Clear and close access to a power point (not a power board or power cord) to plug our power cord into,

2- Clear and close access to a water tap (fitted with a 12mm hose fitting),

3- Clear and close access to a level hard stand; at least (7) seven meters, to legally park vehicle and trailer. 

Upon arrival it will take a few moments for the dog washer/groomer to set up the trailer/power/water connection in that time the Client is required to get the dog ready and secure with a collar and leash. This is for the dogs safety and to avoid unnecessary delays.  

24 hours notice from time of the appointment is required for cancellations or a re-schedule. Less than 24 hours notice will incur a fee. This fee will be the forfeiting of the booking fee paid or in the case when a booking fee was not paid the fee will be $30.00 per dog booked. One re-schedule per appointment. Pre-payment in full will be required for future bookings. A second cancellation or re-schedule of an appointment with less than 24 hours notice will result in refusal of future service.

The fee for missed appointments is the full price estimated for the service. Being 15 minutes late or more will be considered a missed appointment. After 1 missed appointment pre-payment will be required for future bookings. A second missed appointments will result in refusal of future service. 

A late payment fee of $1.00 per day will be added to the amount owing in the event a service is not paid for on the day of the service. No further services will be rendered until the amount owed is paid. 

The well being and comfort of the dog is placed above all else. Brushing out heavy matting is very hard on the dog and the groomer, therefore, matted dogs are shaved; not de-matted. If the dog requires shaving down the client will be notified beforehand and the longest blade possible will be used, however, the groomer must use whatever gets under the mats. Severely tangled and/or matted dogs  have a greater risk of injury, stress and trauma such as clipper irritation, burn, nicks, hemotoma, mental and physical stress. Additional fees will be charged for matted dogs.  Client will be liable for any medical care expenses that result from injury caused by clipping/ grooming the matted dog. 

Client is required to advise if dog has any injuries. For the dogs well being and safety; any dog with an open wound and or sores can not be serviced.  

Client is required to advise at time of making booking if the dog has fleas. The fleas will be treated and an additional fee charged to the client. 

For the safety and well being of the dog we can not service any dog:

(a) That has been exposed to any infectious illness within (30) thirty days prior to the service being performed. 

(b) That has kennel cough, conjunctivitis or diarrhea.

(c) That is not fully vaccinated. 

(d) Or puppy until 7 days after its final vaccination.

Do not disturb the washer/groomer. For the safety of the dog no one other than the groomer must enter the trailer or loiter around the trailer while the dog is being washed/groomed. A dog can smell and hear you before it sees you coming. Distraction to the groomer and the dog can cause the dog to move excessively. Due to safety concerns the service will have to stop until the distraction is removed and the dog calmed down. Constantly being stirred up / upset by a helicopter / loitering client is a safety hazard and unfair to the dog. Additional fees for additional time required while waiting for the dog to calm down will be incurred or the dog washer/groomer can opt to cancel the service. In the case of the service being cancelled the full price estimated for the service will be payable by the client. Smoking around the trailer is not allowed and can result in cessation of the service. 

FURtastic Mobile Dog Wash may take pictures and or videos of the dog before, during and after washing/grooming. These photos and video may be utilized at the discretion of FURtastic Mobile Dog Wash for the purpose of including but not limited to; the website, social media and for advertising purposes.